Please bear in mind that our prices do change before advance bookings and consequentially advance bookings that are made before these changes will be subject to the revised rates.
(we have to do this because many customers book a year in advance)
A 50% DEPOSIT IS REQUIRED FOR EVERY BOOKING WHICH MUST BE PAID WITHIN 48hrs.
Vaccinations: Cats must have a vaccination history for intestinal feline enteritis and cat flu (commonly known as Nobivac Tricat Trio). Please provide proof of vaccination no later than 7 days before check-in. Cats with a vaccination history whose booster is up to 8 weeks overdue may be considered; contact us in advance to confirm. Cats with no vaccination records cannot be boarded. If a cat cannot be boarded under these rules, it may be turned away and the full boarding fee may remain payable.
If you are boarding more than one cat and you request a shared Chalet then you must be satisfied that the cats can tolerate each other and that they can board amicably. Any losses or injuries occurring as a result of the behaviour of cats sharing a chalet that do not 'get on' will not be covered by our insurance and, if we are forced to separate them into separate chalets, you will be accountable for the extra costs involved. (note: If there are no spare chalets available then we will accommodate them in our nursing chalets or an alternative cattery).
If your cat is on any special medical diet then it is your responsibility to provide the correct quantity of food for the boarding period; (there will be no reduction in fee for providing your own food).
Please bear in mind that our prices do change before advance bookings and consequentially bookings that are made before these changes will be subject to the revised rates.
By agreeing these T&C's you authorise us to act on your behalf for medical attention in the interests of your cat
All customers are required to pay a 50% deposit of the full amount due within 48hrs of receipt of the booking confirmation. Failure to do so gives the Cattery the right to cancel the booking.
If your cat requires oral medication, (we do not administer injected medication), then it is your responsibility to advise us when booking and to provide the correct quantity of medication for the boarding period; (there will be no extra charge for administering the medication but if there is insufficient medication to cover the full boarding period then Goosehill Cattery will charge an administration fee of £20 to cover the cost of sourcing and obtaining said medication in addition to the cost of the medication itself).
If, for any reason, we need to take you cat to your vets then we will make every effort to contact you or your emergency contact prior to the visit unless we deem it as an emergency. There is small admin charge of £30 to cover fuel and staff costs.
Customers that book CatCam! must have some knowledge of technology as we cannot offer refunds on CatCams, (we will try to help you log in if you have difficulty).
If you do not arrive to pick up your cat(s) on the checkout date and time without arranging an extension then Goosehill Cattery reserves the right to charge a £100 fee to cover the costs involved in finding alternative accommodation for your cat(s)
If you wish to cancel your booking then you can do so online using your account or alternatively sending an email to support@goosehillcattery.co.uk or by giving us a call on 01924 896637. If you do not receive the cancellation email within 12hrs then your booking has not been cancelled and you should contact us immediately.
Cancellation fees
less than 48hrs before check-in – 100% of full booking fee
less than 7 days before check-in– 50% of full booking fee - deposit not refundable
more than 7 days before check-in – no charge - deposit refundable.
If you reduce the length of stay of your cat(s) with less than 7 days before your check-in date then there will be no reduction in the original fee.
PLEASE NOTE: If you have booked the Cat Collection Service then be aware that we operate a 1 hr time window but we will endeavour to get to you as near as your requested time as possible. We will always ring you before setting off so that you can plan out placing your cat in their carrier to minimise their duration in that carrier.
In agreeing these terms and conditions you permit Goosehill Cattery to contact you by email with reference to your bookings, account and any offers that may be available at the Cattery. Goosehill Cattery respects your right to privacy and Data Protection; none of your details will be passed to any third parties for the purposes of marketing or any other reason unless you instruct us to do so.
(more details on our privacy policy are available on our website)
VAT Number: 434 9579 55
Please read these terms carefully. They may have changed from the terms you originally signed. If you do not agree with these terms, please contact us immediately upon receipt.
Spaying and neutering: Cats over 12 months old must be spayed or neutered. Nursing chalets may accommodate cats that are not spayed or neutered, but this must be booked in advance. If this is not disclosed when booking, we may refuse boarding and the full boarding fee may remain payable. If a nursing chalet is available, a £50 re-allocation fee may apply.
Vaccination records: Please email or upload vaccination records no later than 7 days before check-in. The booking notes state that cats with a vaccination history may be accepted when their booster is up to 8 weeks overdue; please contact us in advance to confirm. Cats with no vaccination records cannot be boarded.
Deposit and balance: A 50% deposit is due within 48 hours of booking confirmation. If it is not paid, we may cancel the booking. Until we cancel it, the booking remains active and the full booking price remains payable unless you cancel under the cancellation policy. The remaining balance can be paid using the Pay Balance Now option through your checkout date or at the cattery when you collect your cat.