Policy
It is the owner’s responsibility to provide proof that any cat to be boarded at Goosehill Cattery has up to date vaccinations and in particular a vaccination for intestinal feline enteritis and a cat flu vaccination, (commonly known as the Nobivac Tricat Trio). Failure to do so on or before the day of arrival will result in the cat to be boarded being turned away and the full boarding fee will be payable.
If you are boarding more than one cat and you request a shared Chalet then you must be satisfied that the cats can tolerate each other and that they can board amicably. Any losses or injuries occurring as a result of the behaviour of cats sharing a chalet that do not ‘get on’ will not be covered by our insurance and, if we are forced to separate them into separate chalets, you will be accountable for the extra costs involved. (note: If there are no spare chalets available then we will accommodate them in our isolation units).
If your cat is on any special medical diet then it is your responsibility to provide the correct quantity of food for the boarding period; (there will be no reduction in fee for providing your own food).
By agreeing these T&C’s you authorise us to act on your behalf for medical attention in the interests of your cat
All customers are required to pay a 50% deposit of the full amount due within 48hrs of receipt of the booking confirmation. Failure to do so gives the Cattery the right to cancel the booking.
If your cat requires medication then it is your responsibility to provide the correct quantity of medication for the boarding period; (there will be no extra charge for administering the medication but if there is insufficient medication to cover the full boarding period then Goosehill Cattery reserves the right to charge an administration fee of £20 to cover the cost of sourcing and obtaining said medication).
If, for any reason, we need to take you cat to your vets then we will make every effort to contact you or your emergency contact prior to the visit unless we deem it as an emergency. There is small admin charge of £20 to cover petrol and staff costs.
Customers that book CatCam! must have some knowledge of technology as we cannot offer refunds on CatCams, (we will try to help you log in if you have difficulty).
If you do not arrive to pick up your cat(s) on the confirmed checkout date and time without arranging an extension then Goosehill Cattery reserves the right to charge a £100 fee to cover the costs involved in finding alternative accommodation for your cat(s)
If you wish to cancel your booking then you can do so online using your account or alternatively sending an email to support@goosehillcattery.co.uk or by giving us a call on 01924 896637. If you do not receive the cancellation email within 12hrs then your booking has not been cancelled and you should contact us immediately.
Cancellation fees
less than 48hrs before check-in – 100% of full booking fee
less than 7 days before check-in– 50% of full booking fee – deposit not refundable
more than 7 days before check-in – no charge – deposit refundable.
If you reduce the length of stay of your cat(s) in less than 7 days before your check-in date then there will be no reduction in the original fee.
PLEASE NOTE: If you have booked the Cat Collection Service then be aware that we operate a 2 hr time window but we will endeavour to get to you as near as your requested time as possible. We will always ring you before setting off so that you can plan out placing your cat in their basket to minimise their duration in that basket
In agreeing these terms and conditions you permit Goosehill Cattery to contact you by email with reference to your bookings, account and any offers that may be available at the Cattery. Goosehill Cattery respects your right to privacy and Data Protection; none of your details will be passed to any third parties for the purposes of marketing or any other reason unless you instruct us to do so.
(more details on our privacy policy are available on our website)
VAT Number: 434 9579 55